FlyOn Jacket – RFID Edition

Had the following issue with the first delivery, if you have the same issue, please contact the owner via the chat bot as they prefer. I tried their email and Instagram, but after I left the following review with lower stars, they said that my email went to their spam and the shipment had some issues with the DHL. Then, they sent another product, to another address at the service point of an airport I had my flight from the same day it arrived. It caused some stress before my flight, for picking it up and packing my stuff outside.

Hopefully, issues like this, will be avoided by the owner's checking the shipment at least one time after they send the product. Because, I as the customer, was checking the shipment for several days (3-4) days, and the status wasn't changing. I could feel that there's something wrong, I tried to reach via the official way, which is a standard for businesses (email) then social media...
Anyway, I should admit that later when they found out about this, they were helpful. Well, I am grateful for that. I leave this comment as a reminder for them, to avoid these cases, which is good for them and their customers.

My old review with 1 star:
"It's been about 5 days that I ordered this item. There is no progress in the delivery. Despite the company claims that they would send it within 48 hours, and the delivery might take 2-3 business days, so technically, it should take no longer than 4-5 days max, isn't that right? and btw, I ordered from within the EU, so, there is no custom to cause any delays.

Here is what you wrote on your delivery policy:
"We ship your order within 48 hours of receiving it. From there, DHL typically delivers within 2 to 3 days, depending on your destination." Later, stating that ordering from the EU will not take any longer. Well, interestingly, not only that I haven't received my package, but with further check with DHL, I have noticed that they haven't even handed over the package to the DHL yet. So, that is unacceptable. Despite, all of these, they did not keep me updated if there's some issue that caused this. On top of that, I contacted via their emails, plus their instagram account, so far, no responses.

So, please put yourself in my shoes. what would've you done differently? All I want to say is that please update your shipping guidelines to a standard that you can actually deliver. If this is an anomaly case, then you should inform your customer and clarify the situation.

In conclusion, at this point, I am disappointed, because I counted on your shipping policy and guidelines. Now, with this delay and irresponsive (poor customer service), I believe that I will not have this jacket for my upcoming trip. I was really looking forward to have and I had planned things accordingly."